I had to get up everyday with my mind set on improving something.

I've owned about 18 airplanes over the years, and I've never bought one of them new.

There is only one boss. The customer.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

The way management treats their associates is exactly how the associates will then treat the customers.