I had to get up everyday with my mind set on improving something.

Do it. Try it. Fix it.

When all else fails, put on a costume and sing a silly song.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

The goal as a company is to have customer service that is not just the best, but legendary.

Don't get so stuck in your ways that you can't change.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.