Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

High expectations are the key to everything.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

The goal as a company is to have customer service that is not just the best, but legendary.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.