Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

High expectations are the key to everything.

It is unhealthy to marinate in your own press clippings.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

Don't get so stuck in your ways that you can't change.

I had to pick myself up and get on with it, do it all over again, only even better this time.

The goal as a company is to have customer service that is not just the best, but legendary.