Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
There’s a lot more business out there in small town America than I ever dreamed of.
You can learn from everybody.
Focus on something the customer wants, and then deliver it.
If you want a successful business, your people must feel that you are working for them - not that they are working for you.
I was asked what I thought about the recession. I thought about it and decided not to take part.