You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

There is only one boss. The customer.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

If you want a successful business, your people must feel that you are working for them - not that they are working for you.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.