You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

If one of our customers comes into the store without a smile, I'll give them one of mine.

I loved retail from the beginning, and I still love it today.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

The way management treats their associates is exactly how the associates will then treat the customers.

Curiosity doesn't kill the cat; it kills the competition.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.