What looks like resistance in many cases is rational responses to incentives and ingrained resource-allocation processes.

Some people who were central to former success aren't the right people for your future success.

So many people tell me that they aren't creative or they aren't innovative, and it's just not true.

In the face of uncertainty, many companies will default to asking their innovators to study and analyze, which can't actually ever provide a definitive answer.

You have to make the decision about whether you want to avoid or you want to overcome the resistance.

People will try to copy what they can see, which is the final product or service, but it's much harder to see (and copy) all the intricacies of the business model that allows you to create, capture, and deliver value. And that's what you need to get right to really jam something down people's throats!

Three of our core corporate values are inclusiveness, collaboration, and humility.