You can win with consistent benefits, delivered over time. You win by incrementally earning share, attention and trust.

When we think of design, we usually imagine things that are chosen because they are designed. Vases or comic books or architecture... It turns out, though, that most of what we make or design is actually aimed at a public that is there for something else. The design is important, but the design is not the point. Call it "public design"... Public design is for individuals who have to fill out our tax form, interact with our website or check into our hotel room despite the way it's designed, not because of it.

While you may have made money doing something a certain way yesterday, there's no reason to believe you'll succeed at it tomorrow.

The internet has opened the door for millions of businesses to do things differently, because there are other assets now, assets that can transcend location. Your permission to talk to customers, your reputation, your unique products-you can build a business around them online.

The problem with putting it all on the line is that it might not work out. The problem with not putting it all on the line is that it will never (ever) change things for the better. Not much of a choice, I think.

Understanding the mythology of your partner, your customer and your audience is far more important than watching the instant replay of what actually happened.

You are not your resume, you are your work.