An organization filled with honest, motivated, connected, eager, learning, experimenting, ethical and driven people will always defeat the one that merely has talent. Every time.

I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

Books work as an art form (and an economic one) because they are primarily the work of an individual.

By my definition, most art has nothing to do with oil paint or marble. Art is what we're doing when we do our best work.

Things that look like shortcuts are actually detours (disguised as less work).

Positive thinking doesn't guarantee results, all it offers is something better than negative thinking.

If you speak up online and your ideas have currency, people are going to show up and want to connect with you. What we need more of are people with the guts and emotional labour to do this. The greatest shortage in today's society is an instinct to produce.