More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

Human beings, thanks to culture and genetics, are inclined to be pessimistic, fearful, skeptical and believers in conspiracy theories. We also don't like change.

'Teamwork' is the word that bosses use when they actually mean 'Do what I say'

If you don't require the journey to be easy or comfortable or safe, you can change the world.

You can't have good ideas unless you're willing to generate a lot of bad ones.

Getting picked is fine if it happens to you. But it's not a plan. It's a version of waiting and hoping.

The problem with working with a coach isn't that we don't know what to do. The real problem is that we don't want to change our mind.