More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

I think "creativity" is better described as failing repeatedly until you get something right.

The most successful givers aren’t doing it because they’re being told to. They do it because doing it is fun. It gives them joy.

Your best customers are worth far more than your average customers.

But if the cow is purple, you'd notice it, OK? The thing that's going to decide what gets talked about, what gets done, what gets changed, what gets purchased, what gets built is, is it remarkable? And remarkable's a really cool word 'cause we think it just means neat, but it also means worth making a remark about, and that is the essence of where idea diffusion is going.

Where do you put the fear when you choose to innovate? The fear is there, but you have to find a place to put it.

Skepticism doesn't help you hear.