More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

The reason social media is so difficult for most organizations: It’s a process, not an event.

When the legacy you leave behind lasts for hours, days or a lifetime, you matter.

Make enough mole hills, and eventually you will build a mountain.

If you can embrace the idea that your success and happiness are tied up in defeating the fear that's holding you back, you're 90 percent of the way to where you need to go, because no, we're not kids, and no, this is not a bike.

But what if I fail? You will. A better question might be, ‘after I fail, what then?’ If you’ve chosen well, after you fail you will be one step closer to succeeding, you will be wiser and stronger and you almost certainly will be more respected by all of those that are afraid to try.

The definition of a revolution: it destroys the perfect and enables the impossible.