More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

Your best customers are worth far more than your average customers.

Just imagine how much you'd get done if you stopped actively sabotaging your own work.

Persistence isn't using the same tactics over and over. Persistence is having the same goal over and over.

Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." -

One key to moving forward is knowing what to leave behind.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.