Leadership is a choice. It's the choice not to do nothing.
Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.
Gratitude and opportunity create more of the same.
Competence is the enemy of change!
The tiny cost of failure...is dwarfed by the huge cost of not trying.
You can win with consistent benefits, delivered over time. You win by incrementally earning share, attention and trust.