In a crowded marketplace, fitting in is a failure. In a busy marketplace, not standing out is the same as being invisible.

At the heart of art is learning to see

Make enough mole hills, and eventually you will build a mountain.

Caring, it turns out, is a competitive advantage, and one that takes effort, not money.

If your project or organization depends on knowing things that other people don't know (but could find out if they wanted to), your days are probably numbered. Ask a travel agent The alternative, while difficult, is obvious. Provide enough non-commodity service and customization that it doesn't matter if the ideas spread. In fact, it will help you when they do.

Surprise and delight and connection are remarkable.

You can raise the bar or you can wait for others to raise it, but it's getting raised regardless.