Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.

The key to getting a reputation for being brilliant is actually being brilliant, not just acting like you are.

Just because the tide is out, doesn't mean there is less water in the ocean.

No one ever gets talker's block. No one wakes up in the morning, discovers he has nothing to say, and sits quietly, for days or weeks, until the muse hits, until the moment is right, until all the craziness in his life has died down.

It's far easier to put your future into someone else's hands than it is to slog your way forward, owning the results as you go.

Learn. Ceaselessly. Learn to code, to write persuasively, to understand new technologies, to bring out the best in your team, to find underused resources and to spot patterns.

Before you promise to change the world, it makes sense to do the hard work of changing your neighborhood.