Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.

If you can raise money, you're never going to have trouble getting a job.

Solving problems—actually solving them, not just claiming you do—solving perceived, urgent problems, is a surefire way to get the world to beat a path to your door.

We long to connect, all of us. We long to be noticed, to be cared for, to matter. Generosity is the invisible salve on our wound of loneliness, one that benefits both sides, over and over again.

Perhaps marketing is about to transition to a new kind of profession, one that requires insight, dedication and smarts.

It will take you less time and effort to do a thing the difficult way than it will to buy, try and discard all the shortcuts.

Mass attention is almost unattainable and it's not clear that you want it.