Defending mediocrity is exhausting.

Do the emotional labor of working on things that others fear.

It's much easier to spend a lot of time making your microphone louder than it is working on making your message more compelling.

Now for the first time, you can choose yourself. You can be responsible for what you do and how you do it. You have to do the hard work of finding and pleasing an audience.

The only purpose of customer service is to change feelings.

No organization ever created an innovation. People innovate, not companies.

The only people who get paid what they're worth are people who don't follow the instruction book, who create art, who are innovative, who work without a map.