Art isn't only a painting; it's anything that changes someone for the better, any nonanonymous interaction that leads to a human (not simply a commercial) conclusion.

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Excellence isn’t about working extra hard to do what you’re told. It’s about taking the initiative to do work you decide is worth doing.

Measurement is fabulous. Unless you're busy measuring what's easy to measure as opposed to what's important

The first step toward becoming extraordinary is, of course, to stop being ordinary.

believe that giving up is the same thing as being realistic.

Leadership is the art of giving people a platform for spreading ideas that work.