Leaders have followers, managers have employees. Managers make widgets, leaders make change.

It turns out that the people who like their jobs the most are also the ones who are doing the best work, making the greatest impact, and changing the most.

Remarkable work is always not on the list, because if it was, it would be commonplace, not remarkable.

The combination of fear and ignorance (two sides of the same coin) can be paralyzing.

The thing is, the future happens. Every single day, like it or not. Sure, tomorrow is risky, frightening and in some way represents one step closer to the end. But it also brings with it the possibility of better and the chance to do something that matters.

You gain converts by winning at something the existing provider didn't think was so important.

Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.