Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn't.

The organizations of the future are filled with smart, fast, flexible people on a mission

The goal is to be on the hook, not to let someone else do the scary parts.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Leading is a skill, not a gift. You're not born with it, you learn how.

If you take action, you will be judged. There's no way around it. The alternative, of course, is much safer. To be ignored. Up to you.

Where do you go to get permission to make a dent in the Universe ? If you think there's a chance you can make a dent, go !