Your best customers are worth far more than your average customers.

Either you defend the status quo, or you invent the future.

So by giving people a tool that they can share and benefit from, it's a form of media that isn't controlled by Rupert Murdoch or the guys at Viacom. It is a form of media that is earned every single time it spreads.

Learning is not watching a video, learning is taking action and seeing what happens.

More process, less innovation. More operations, less innovation. More management, less innovation. More entrepreneurs, more innovation.

If you treat your employees like mushrooms (keep them in the dark and regularly throw crap on them), it's entirely likely you will get precisely the work you deserve in return.

If you try to delight the undelightable, you've made yourself miserable for no reason.