The future of publishing is about having connections to readers and the knowledge of what those readers want.

The universal truth is beyond question-the only people who excel are those who have decided to do so.

The only purpose of customer service is to change feelings.

How dare you settle for less when the world has made it so easy for you to be remarkable?

Those that spend the most effort in search of shortcuts are often the most disappointed and the least successful.

Success comes from doing the hard part. When the hard part is all you've got, you're more likely to do it. And this is precisely why it's difficult to focus. Because focusing means acknowledging that you just signed up for the hard part.

If you measure it, it will improve.