In a race, sooner or later there's a moment that separates the winner from those who don't win. That instant is your chance, the moment you've been waiting for.

I learned that a long walk and calm conversation are an incredible combination if you want to build a bridge.

The combination of fear and ignorance (two sides of the same coin) can be paralyzing.

If you try to delight the undelightable, you've made yourself miserable for no reason.

More time [to decide] without more information just creates anxiety, not insight.

Viewing the web as a platform for generosity is very different than seeing an opportunity to turn it into an ATM machine.

Practice works because practice gives us a chance to relax enough to make smart choices.