If failure is not an option, then neither is success.

But what if I fail? You will. A better question might be, ‘after I fail, what then?’ If you’ve chosen well, after you fail you will be one step closer to succeeding, you will be wiser and stronger and you almost certainly will be more respected by all of those that are afraid to try.

Everyone has failed, everyone has misspoken, everyone has meant well but done the wrong thing. Your favorite restaurants, cafes and books have all gotten a one-star review along the way. No brand is perfect, no individual can pretend to be either. Perfect can't possibly be the goal, we're left with generous, important and human instead.

The problem with working with a coach isn't that we don't know what to do. The real problem is that we don't want to change our mind.

What I learned: Shun nonbelievers. Ignore critics. Do your best for people who want to dance with you.

Gifts are not favors. If you expect something in return, it's not a gift.

Conversations among the members of your marketplace happen whether you like it or not. Good marketing encourages the right sort of conversations.