There's no map for being an artist.

Instead of focusing on arguing with people who say no, it might be easier to get near the people who like to say yes.

Anyone who says failure is not an option has also ruled out innovation.

We've greatly exaggerated the risk of sinking, without celebrating the value of swimming.

If you wait until there is another case study in your industry, you will be too late!

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Don't create for the masses. Create for the people who are your kind of weird.