Good leadership is always human. It takes time and energy. It is hard work. Which is why good leadership is so special when we find it.

My concern is that we live in an economy in which stabbing someone and waiting for them to complain before we remove the knife has become the normal way of doing business. When did we lose sight of the fact that it's not nice to stab people in the first place?

Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.

The leader's job is to lead and protect. Not have all the answers, not know everything to do, not to micromanage and tell people what to do or how to do it. A leader's job is to lead and protect. That's their job, and it's the people within the organization - their job is to get the work done.

A boss wants to pay for results, an employee wants recognition for effort. If a boss recognizes effort, they will get even better results.

Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to.

Intelligence looks for what is known to solve problems. Creativity looks for what is unknown to discover possibilities.