We are only in charge when we are willing to let others take charge.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

Great leaders don't need to act tough. Their confidence and humility serve to underscore their toughness.

All the perks, all the benefits and advantages you may get for the rank or position you hold, they aren’t meant for you. They are meant for the role you fill. And when you leave your role, which eventually you will, they will give the ceramic cup to the person who replaces you. Because you only ever deserved a Styrofoam cup.

We don’t do business with companies. We do business with people.

The irony is that the best thing we can do is, well one option, is to quit job we don't like. You don't always have to quit, and quite frankly, option two is to try to help others solve the problem that you are struggling with.

We live in times of high stress. Messages that are simple, messages that are inspiring, messages that are life-affirming, are a welcome break from our real lives.