We should never change our minds about where we are going, but always be curious about different ways to get there.

No matter when or where, always bring your 'A' game, because you never know when it will open doors for you.

All the great organizations in the world, all have a sense of why that organization does what it does.

Remember to connect with people now and then. In fact, pick up the phone, right now, and call a friend for no other reason than to say hi.

The ability for a group of people to do remarkable things hinges on how well those people can pull together as a team.

When we can communicate from the inside out, we're talking directly to the part of the brain that controls behavior, and then we allow people to rationalize it with the tangible things we say and do. This is where gut decisions come from.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.