Leadership is about making people feel safe. When someone feels heard, they feel safe.

Leadership is a choice to protect the person to the left of us, and protect the person to the right of us, and sometimes that may come at a cost. It may cost us our benefits, it may cost us our comfort, it may sometimes cost us our perks, whatever it is, credit.

A good leader shares information, even if they don't know the whole story. Without any information, people create their own, which causes fear and paranoia.

Every single organization - or career, for that matter - exists on three levels: WHAT you do, HOW you do it and WHY you do it.

The strong bond of friendship is not always a balanced equation; friendship is not always about giving and taking in equal shares. Instead, friendship is grounded in a feeling that you know exactly who will be there for you when you need something, no matter what or when.

It's important to slow down, every now and then, for no other reason than to call someone to say 'Hi.' It doesn't have to be a long conversation. Just calling out of the blue does more to let someone know you still care about them than nearly anything else.

Managers watch over our numbers, our time and our results. Leaders watch over us.