Leadership is about making people feel safe. When someone feels heard, they feel safe.

Pilots have their names painted just beneath the canopy of their aircraft. This gives the pilot a sense of ownership for his or her jet. What's more, like cars, each aircraft has its own personality, so it's important for a pilot to get to know and love his aircraft.

People who believe I'm an idiot don't hire me and they don't call.

When we help ourselves, we find moments of happiness. When we help others, we find lasting fulfillment.

The big picture doesn't just come from distance; it also comes from time.

A small team, committed to a cause bigger than themselves, can achieve absolutely anything.

The world is a bell curve. Classroom test scores, employee performance in a company or how many people really, really like you. No matter the population you're studying, they always fit neatly across the standard deviations of the famous bell curve.