I go into every meeting, into every room and for every speech understanding the standard deviation, the Bell Curve. I know there are about 10-15 percent of people in the room, who say, "I've been trying to say this for years. Finally. I agree. Yes, yes, yes." I know there are about 15 percent of the people in the room who think I'm an idiot, who think I don't know what I'm talking about, who think I'm naive or I have oversimplified everything. The majority who are open to the ideal.

Optimists focus on the place they are going. Pessimists focus on the obstacles along the route. To become an optimist simply look ahead.

Leadership is about making people feel safe. When someone feels heard, they feel safe.

The goal is not simply to 'work hard, play hard.' The goal is to make our work and our play indistinguishab le.

Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. But when trust and cooperation thrive internally, we pull together and the organization grows stronger as a result.

A friend is an emotional bond, just like friendship is a human experience.

In the military, they give medals for people who are willing to sacrifice themselves so that others may survive. In business, we give bonuses to people who sacrifice others.