I would never find myself or unlikely to find myself in a room where I have a skeptic who brought me in. But I very often am in a situation somebody who's there who didn't invite me was a skeptic. That happens all the time.

You have to have a patience for relationships.

Don't quit. Never give up trying to build the world you can see, even if others can't see it. Listen to your drum and your drum only. It's the one that makes the sweetest sound.

Leadership is a choice. It's not a rank, it's a choice. I know many people who are at the top of their organization who have authority. We have to do what they say because they have authority over us. But they're not leaders. We wouldn't follow them. They may be at the top of the company but they're not leaders.

The responsibility of leadership is not to come up with all the ideas but to create an environment in which great ideas can thrive.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

Courage isn't inside; it's external. It comes from someone else telling you they believe in you.