Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?

When someone asks for your time, and you put your phone away to talk to them... that's leadership.

If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

What I thought I developed all of those years ago was a pattern to understand communication.

The leaders who get the most out of their people are the leaders who care most about their people.

I'm a messenger. I'm one piece of a giant jigsaw puzzle.

Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers.