I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens.

Anyone who achieves any kind of success, however you want to define it, sometimes can't let go of it.

The most effective leaders are actually better at guarding against danger when they acknowledge it that it exists. Cowards, in contrast, cling to the hope that failure will never happen and may be sloppy in the face of danger - not because they don't acknowledge that it exists, but because they are just too afraid of it to look it in the eye.

If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

There are two types of claims: those based on hard numbers and those based on slippery numbers.

Employees represent an opportunity to inspire not a burden to carry.

We must be clear about where we’re going if we want anyone to help us get there.