Leadership is about empowering others to achieve things they did not think possible.

I was a nobody when I met with the publisher. Nobody knew who I was. I was doing some speaking for entrepreneurs. I did little groups. I had no following.

In the 1980s America reacted to the Soviet Union's invasion of Afghanistan. We supported a war that left a nation torn to pieces. And as the last Soviet tank left the country, so did we.

Leadership is not a license to do less. Leadership is a responsibility to do more

Generosity is doing something for someone else expecting nothing in return.

I cannot tell you on a day to day basis that there's a return on investment. I can tell you if you stick with it, absolutely in a few months things will start to change. It starts to change slowly. Things start to get a little easier. As the momentum builds it becomes bigger and bigger.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.