If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm.

Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us.

'Efficient' scheduling and control of time are often counterproductive. The efficiency focus creates expectations that clash with the opportunities to develop rich relationships, to meet human needs, and to enjoy spontaneous moments on a daily basis.

Most people do not listen with the intent to understand; they listen with the intent to reply.

The undisciplined are slaves to moods, appetites and passions

It is possible to be busy-very busy-without being very effective.

"If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you'll get my meaning anyway. You won't make me "an offender for a word." When the trust account is high, communication is easy, instant, and effective."