Product quality has almost nothing to do with defects or their lack.

Computer system analysis is like child-rearing; you can do grievous damage, but you cannot ensure success.

The purpose of a team is not goal attainment but goal alignment.

Quality is free, but only to those who are willing to pay heavily for it.

The manager's function is not to make people work, but to make it possible for people to work.

Get the right people. Then no matter what all else you might do wrong after that, the people will save you. That's what management is all about.

There are a million ways to lose a work day, but not even a single way to get one back.