Product quality has almost nothing to do with defects or their lack.

Quality is free, but only to those who are willing to pay heavily for it.

The pathology of setting a deadline to the earliest articulable date essentially guarantees that the schedule will be missed.

Some of the most flowery praise you hear on the subject of teams is only hypocrisy. Managers learn to talk a good game about teams even when they're secretly threatened by the whole concept.

Training is practice doing a new task much more slowly than an expert would do it.

If nothing is declared unchangeable, then the organization will resist all change.

The manager's function is not to make people work, but to make it possible for people to work.