Product quality has almost nothing to do with defects or their lack.

The pathology of setting a deadline to the earliest articulable date essentially guarantees that the schedule will be missed.

What we are looking for is managers who are awake enough to alter the world as they find it, to make it harmonize with what they and their people are trying to accomplish.

Visual supervision is a joke for development workers. Visual supervision is for prisoners.

Product quality has almost nothing to do with defects or their lack.

If you find yourself concentrating on the technology rather than the sociology, you're like the vaudeville character who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, "The light is better there."

Training is practice doing a new task much more slowly than an expert would do it.