Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

Don't settle for less than is possible.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Cost does not equal value... and low cost parts decrease brand equity for a very long time.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.