Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one

Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.

OLD: Be No.1 or No.2 in Your Market. NEW: Find a Niche, Create Something New.