Excellent firms don't believe in excellence - only in constant improvement and constant change.

Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

Listen while you can, so that you can lead when you must.

But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.

Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).