Excellent firms don't believe in excellence - only in constant improvement and constant change.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

Integrity may be about little things as much or more than big ones.

I find digital content much easier and more rewarding to interact with on screen than printed on paper.