Excellent firms don't believe in excellence - only in constant improvement and constant change.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.

The little people will get even, which is one of a thousand reasons why they are not little people at all. If you're a jerk as a leader, you will be torpedoed. And usually it won't be by your vice presidents; it will be on the loading dock at 3am when no supervisors are around.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

Excellence comes from human beings doing things of value that customers find memorable.

I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop.