We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.

Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.

The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

The manager, in today's world, doesn't get paid to be a steward of resources, a favored term not so many years ago. He or she gets paid for one and only one thing: to make things better (incrementally and dramatically), to change things, to act - today.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

It's not enough to be close to the customer. You've got to be glued to the customer.