We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.

My real bottom-line hypothesis is that nobody has a sweet clue what they’re doing. Therefore you better be trying stuff at an insanely rapid pace. You want to be screwing around with nearly everything. Relentless experimentation was probably important in the 1970s-now it’s do or die.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

A completely free library is as rare as a truly free lunch.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

Effective listening is a professional achievement-achieved only through hard work.