To never forget that the most important thing in life is the quality of life we lead.

I made a list of the happiest periods of my life & I realized that none of them involve money.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.