Get the culture right, and everything else just falls into place.

Help shape the stories that people are telling about you.

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.