Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

You've gotta love the game. To become really good, you need to live it and sleep it.

To never forget that the most important thing in life is the quality of life we lead.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

Whatever you're thinking, think bigger.