You've gotta love the game. To become really good, you need to live it and sleep it.

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.

For individuals, character is destiny. For organizations, culture is destiny.

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.