The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

I made a list of the happiest periods of my life & I realized that none of them involve money.

I'd rather spend money on things that improve the customer experience than on marketing.

A great brand is a story that never stops unfolding.

Inspire other communities and cities to reinvent themselves.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.