He that would run his company on visible figures alone will in time have neither company nor figures.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

Innovation comes from people who take joy in their work.

Change the rule and you will get a new number.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.

Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.