He that would run his company on visible figures alone will in time have neither company nor figures.

The problem is that most courses teach what is wrong.

A rational prediction has an explanation based on theory.

The most important figures for management of any organization are unknown and unknowable.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Management's job is to know which systems are stable and which are not.