It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.
W. Edwards DemingThe most important figures for management of any organization are unknown and unknowable.
W. Edwards DemingStamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming