The most basic problem is that performance appraisals often don't accurately assess performance.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.

Management is prediction.

Understanding variation is the key to success in quality and business.

You must have a supplier relationship of constant improvement.

When people try to do what they can not do, they wish to give up.