For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
A leader knows who is outside of the system and needs special help.
I am not reporting things about people. I am reporting things about practices.
People are entitled to joy in work.
We want best efforts guided by theory.
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.