The most basic problem is that performance appraisals often don't accurately assess performance.

Management of outcomes may not be any more than a skill. It does not require knowledge.

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

The transformation will come from leadership.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

The result of long-term relationships is better and better quality, and lower and lower costs.

There is very little evidence that we give a hoot about profit.