There is no substitute for knowledge.

To optimize the whole, we must sub-optimize the parts

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

Now, we learn that a system must have an aim. Without an aim, there is no system.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

Eliminate numerical quotas, including Management by Objectives.