Anyone that enjoys his work is a pleasure to work with.
You can not achieve an aim unless you have a method.
Profit in business comes from repeat customers
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.
Management's job is to optimize the whole system.
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special