Adopt a new philosophy of cooperation (win-win) in which everybody wins.

Judging people does not help them.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.

Absence of defects does not necessarily build business... Something more is required.

Shrink, shrink variation, to reduce the loss.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

You must not run your Organization as a functional hierarchy. You must understand it as a System.