The customer invents nothing. New products and new services come from the producer.
Rational behavior requires theory. Reactive behavior requires only reflex action.
He that would run his company on visible figures alone will in time have neither company nor figures.
Anyone that enjoys his work is a pleasure to work with.
Management by results is confusing special causes with common causes.
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special