The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

Hard work and best efforts will not by themselves dig us out of the pit.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

Whenever there is fear, you will get wrong figures.

Nobody should try to use data unless he has collected data.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.