The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

You do not install quality; you begin to work at it.

3% of the problems have figures, 97% of the problems do not.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Without theory we can only copy.

We are being ruined by the best efforts of people who are doing the wrong thing.

We know what we told him, but we don't know what he heard.