Zero defects is a super highway going down the tube.

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

No requirement of industry is so much neglected as operational definitions.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

The problem is that most courses teach what is wrong.

Nobody should try to use data unless he has collected data.