Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others.

Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.

Trust is difficult to define, but we know when it's present and when it's not.

Frank Gehry designs buildings that make other architects half his age (he's 78) gasp with envy. Neotony is what makes him lace up his skates and whirl around the ice rink, while visionary buildings come to life and dance in his head.

If great teams don't have an "enemy," they create one for themselves because, as former Coca-Cola CEO Roberto Goizueta pointed out, "you can't have a war without one."

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

Charisma is the result of effective leadership, not the other way around.