Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others.

There are two ways of being creative. One can sing and dance. Or one can create an environment in which singers and dancers flourish.

Failing organizations are usually over-managed and under-led.

In life, change is inevitable. In business, change is vital.

More leaders have been made by accident, circumstance, sheer grit, or will than have been made by all the leadership courses put together.

Excellence is a better teacher than mediocrity.

The leaders I met, whatever walk of life they were from, whatever institutions they were presiding over, always referred back to the same failure something that happened to them that was personally difficult, even traumatic, something that made them feel that desperate sense of hitting bottom-as something they thought was almost a necessity. It's as if at that moment the iron entered their soul; that moment created the resilience that leaders need.