The more we remember that we are part of the networks as human beings, the more we can act as human beings and not as corporate functions.

The next 10 years are either going to happen to us, or because of us.

Don't compete for the moment, compete for the future.

Brands are no longer created; they are co-created.

Welcome to a new era of marketing and service in which your brand is defined by those who experience it.

Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships.

Information overload is a symptom of our desire to not focus on what's important. It is a choice.