Social media is the democratization of information, transforming people from content readers into publishers. It is the shift from a broadcast mechanism, one-to-many, to a many-to-many model, rooted in conversations between authors, people and peers.

Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest in long-term relationships.

How do you become a thought leader? It starts with *being* a thought leader and then connecting the dots back to you.

Social Media is much bigger than we give it credit for. It’s not just about PR or just about marketing.

The good thing about social media is it gives everyone a voice. The bad thing is … it gives everyone a voice.

Twitter is a human seismograph

Experiences are everything. And businesses must create experiences that mean something. If necessity is the mother of invention, then vision is the father of innovation.