Simply paying attention allows us to build an emotional connection. Lacking attention, empathy hasn't a chance.

People learn what they want to learn. If learning is forced on us, even if we master it temporarily, it is soon forgotten.

Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.

people's emotions are rarely put into words , far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels , tone of voice , gesture , facial expression and the like

Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.

Simple inattention kills empathy, let alone compassion. So the first step in compassion is to notice the other's need. It all begins with the simple act of attention.

Great leaders, the research shows, are made as they gradually acquire, in the course of their lives and careers, the competencies that make them so effective. The competencies can be learned by any leader, at any point.